Refund Policy
This Refund Policy explains the eligibility criteria and process for obtaining a refund for Services purchased directly from EverestSIM.
This Policy applies only to Services purchased directly from the EverestSIM Platform. Purchases made through a third-party distributor or reseller must be addressed through that third party's own refund policy.
If you purchase a Service as a consumer, you have a statutory right to withdraw from the contract within 14 days of the purchase date. HOWEVER, this right of withdrawal automatically expires upon the activation or start of use of the eSIM plan.
If a purchased plan is activated but becomes unusable due to an EverestSIM error or the retirement of a Network Partner's Service, you may be eligible for a replacement or a refund, subject to the following conditions:
- Submission: You must submit a request to hello@everestsim.com within 30 days of the issue's occurrence.
- Troubleshooting: You must reasonably cooperate with EverestSIM’s troubleshooting efforts.
- Remedy: If we cannot restore access or provide an acceptable replacement within 10 days of receiving all required information, we will issue a refund for the affected Service.
No refunds will be provided in the following circumstances:
- Activated or partially-used plans where no fault attributable to EverestSIM or the Network Partner is found.
- User error, including the purchase of a plan for an incompatible/locked device, or purchasing a plan for the wrong destination/region.
- Promotional, discounted, or free plans after installation/activation.
- Suspension or termination of the Service due to your breach of the General Terms, TOU, or AUP.
- Submit your request via email to hello@everestsim.com.
- Include your order ID, plan details, proof of purchase, and a detailed description/screenshots of the issue.
- Once all required information is received, processing may take up to 30 days.
- Approved refunds will be credited to the original payment method.
You must notify us immediately if you suspect unauthorized purchases or an incorrect charge. Refunds for such cases are at the sole discretion of EverestSIM, and we may suspend accounts involved in suspected fraudulent activity.